THE RUBY TREE
Shipping Information
A Little Magick, Delivered to Your Door!
At The Ruby Tree, we believe every mystical treasure deserves a little extra care on its journey to you. Whether you've ordered healing crystals, handcrafted jewelry, spiritual tools, or unique metaphysical gifts, we take care in preparing and packaging your purchases for safe delivery.
Where We Ship
The Ruby Tree is proudly based in Woodbury, Connecticut, and ships orders throughout the United States.
At this time, we do not offer international shipping.
Packaging Your Treasures
Many of our crystals, gemstones, candles, and spiritual gifts are delicate or one of a kind. We take special care to package fragile items securely so they arrive ready to bring a little magick into your life.
Whenever possible, we strive to use thoughtful, practical packaging materials.
Order Processing
Orders are carefully prepared and packaged before shipment.
Processing times may vary depending on product availability, order volume, and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Please note that processing time is separate from shipping transit time.
Damaged Shipments
We want your treasures to arrive in beautiful condition!
If an item arrives damaged during shipping, please email christina@therubytreect.com within 7 calendar days of delivery with your order number, a description of the damage, and photographs of the item and its packaging.
We will review your claim and arrange a replacement or refund for qualifying damaged items.
Please note: All store sales are final unless an item arrives damaged during shipment, except as otherwise required by law. For additional details, please review our Store Return Policy.
Shipping Rates & Delivery
Your appointment confirmation or follow-up email will include a secure video meeting link and any instructions needed to join.
At your scheduled time, click the link using your smartphone, tablet, or computer. We recommend testing your camera, microphone, speakers, and internet connection before your appointment. You do not need to be on camera if your practitioner allows audio-only participation.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your purchase.
The Ruby Tree is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout. Additional shipping charges may apply if an order must be resent.
If you notice an error after placing your order, contact us as soon as possible at christina@therubytreect.com. We will do our best to assist before your package ships.
Questions About Shipping? We're happy to help! For questions about your order or shipping information, contact us at christina@therubytreect.com.
Thank you for shopping with The Ruby Tree.
We're delighted to send a little magick your way!
A Little Magick in Your Inbox.
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